srsphysicians: FAQs By Diagnostic Centres or Hospitals

Q.1. What is the purpose of this online platform?

A. This online platform aims to connect diagnostic centres like yours with a wider patient base, streamline appointment booking, facilitate secure report delivery, and enhance overall operational efficiency. It provides a centralized hub for patients to find and book diagnostic tests, view results, and manage their health records.

Q.2. What are the benefits of registering my diagnostic centre on this platform?

A: Registering offers several benefits, including:

• Increased Visibility: Reach a larger audience of potential patients actively searching for diagnostic services.
• Streamlined Booking: Simplify appointment scheduling with an easy-to-use online booking system.
• Enhanced Efficiency: Reduce administrative burden through automated processes for appointment management and report delivery.
• Improved Patient Experience: Offer patients convenient access to test results and health records.
• Data-Driven Insights: Gain valuable insights into patient demographics, test trends, and operational performance.
• Marketing Support: Benefit from platform-driven marketing initiatives to promote your services.

Q.3. Is there a cost associated with registering on the platform?

A. The pricing structure varies depending on the chosen plan. Please refer to the "Vendor Plans" section while registring via Sign In.

Q.4. What are the eligibility criteria for diagnostic centres to register?

A. To be eligible, your diagnostic centre must:

• Possess a valid license to operate as a diagnostic centre in your region.
• Adhere to all relevant regulatory guidelines and quality standards.
• Have the necessary infrastructure and equipment to perform the diagnostic tests offered.
• Maintain a qualified team of medical professionals and technicians.
• Agree to the platform's terms and conditions.

Q.5. What documents are required for registration?

A. Generally you need to provide the following documents:

• Diagnostic centre license/registration certificate.
• GST registration certificate (if applicable).
• PAN card of the diagnostic centre.
• Details of the authorized signatory (Aadhar, PAN).
• List of diagnostic tests offered.
• Accreditation certificates (e.g., NABL, if applicable).
• Bank account details for payment processing.

Q.6. How do I register my diagnostic centre on the platform?

A: The registration process is simple and can be completed online:

1. Visit the platform's website and click on the "List as a Vendor", Select your plan & Sign Up for a vendor account.
2. Fill out the registration form with accurate details about your diagnostic centre.
3. Upload the required documents.
4. Review and accept the platform's terms and conditions.
5. Submit the application.

Q.7. How long does the registration process take?

A. The registration process typically takes 2-3 business days, subject to verification of the submitted documents. You will be notified via email once your application is approved.

Q.8. What happens after my registration is approved?

A: Once approved, you will receive login credentials to access your diagnostic centre's dashboard on the platform. You can then configure your profile, add test details, set appointment availability, and manage bookings.

Q.9. What features does the platform offer for diagnostic centres?

A. The platform provides a range of features, including:

• Online Appointment Booking: Patients can book appointments directly through the platform.
• Test Management: Add, update, and manage the list of diagnostic tests offered.
• Pricing Management: Set and update pricing for each test.
• Report Upload: Securely upload test reports for patients to access.
• Payment Processing: Manage payments received through the platform.
• Communication Tools: Communicate with patients through secure messaging.
• Profile Management: Manage your diagnostic centre's profile and information.

Q.10. How do I manage appointments booked through the platform?

A. You can manage appointments through your diagnostic centre's dashboard that we provide once you have been approved afer verification. You can view upcoming appointments, reschedule appointments, and mark appointments as completed.

Q.11. How do I upload test reports for patients?

A: You can upload test reports securely through the platform's report upload feature will be available in the dashboard. The platform supports various file formats, including PDF, JPG, and PNG.

Q.12. How do patients access their test reports?

A. Patients can access their test reports by logging into their accounts on the platform. They will receive a notification when a new report is available.

Q.13. How do I receive payments for tests booked through the platform?

A: Payments are processed securely through the platform and deposited directly into your designated bank account. The payment cycle is generally weekly or bi-monthly or monthly, however we are planning to bring in payments that goes directly to you on a daily basis or after the test results are out.

Q.14. What are the transaction fees associated with using the platform?

A. Refer to our vendor plans. 

Q.15 What kind of technical support is available?

A: We offer comprehensive technical support through various channels like email support or phone.

Q.16. Is there any training provided on how to use the platform?

A. Yes, we provide training resources to help you get started

Q: Who should I contact if I have further questions?

A: For any further questions or assistance, please contact our support team. We are happy to help!